GLPI implemented, customized, and operated as your service desk.
Asset inventory, help desk with SLA, license and contract management on GLPI, with implementation, plugins, and operation handled by INNSYSTE.
Where it starts
What GLPI solves in IT service management.
The help desk and inventory stop living in spreadsheets and move to a single platform that is measurable and auditable.
IT assets kept current
Automatic discovery of hardware and software, with life cycle, location, and owner for every device.
Support with measurable SLA
Incidents, requests, problems, and changes with agreed times, queues, and compliance reports.
Licenses and contracts under control
Expirations, renewals, warranties, and vendors in one place, with early alerts.
ITSM without a per-agent license
Open source platform, with spend going to implementation and support, not per-technician licenses.
What INNSYSTE does
What INNSYSTE does with GLPI.
A single point of contact for implementation, desk operation, and platform support.
Implementation and customization
Installation, category modeling, SLA, workflows, and forms suited to your operation, with migration from your current tool.
Desk operation
Handling the queue in GLPI, managing incidents and changes, and reporting for the business.
Support, plugins, and migration
GLPI Network subscription, custom plugin development, version upgrades, and data migration.
The portfolio
The GLPI modules we put to work.
GLPI covers the service and asset life cycle in a single system.
These are the modules we configure most.
Assets and CMDB
Hardware, software, data center, and relationships between configuration items.
Incidents and changes
Incidents, problems, requests, changes, and service level agreements.
Licenses and contracts
Licenses, contracts, budgets, warranties, and vendors.
Projects and knowledge
Projects, knowledge base, reports, reservations, and forms.
Plugins and API
Catalog plugins, custom development, and integration through the REST API.
GLPI Network
Support subscription and fixes from Teclib', the maker of GLPI.
Why with INNSYSTE
Why run GLPI with INNSYSTE.
A team that implements and operates GLPI in production, with a relationship with Teclib' and the INNSYSTE service desk on top.
Relationship with the maker
Subscription and a channel with Teclib', the maker of GLPI, for product support and roadmap.
Team with local experience
Engineers in Colombia and Panama who implement, customize, and operate GLPI every day.
Full cycle in one contract
Implementation, customization, desk operation, support, and evolution with a single owner.
Service desk on top
GLPI operated within the INNSYSTE SDM model, with levels, metrics, and continuous improvement.
Where it fits
Where GLPI fits at INNSYSTE.
GLPI is the platform of the Managed Services & Support line at INNSYSTE.
GLPI is part of the Managed Services & Support line at INNSYSTE. The platform is operated within the SDM practice, with points of contact, service levels, and reports to the business.
See Managed Services & SupportLet's talk
Tell us how you manage your desk and inventory today. A person will get back to you.
A conversation about your current operation and an initial plan to implement or improve GLPI, with SLA and data migration.
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