Starter
20
hours / month · remote only
- Remote support only
- Response to critical issues: 4 business hours
- Hours: Mon to Fri, 8 am to 6 pm
- Monthly usage report
- Up to 10 h rollover to the next month
- Channel: email and ticketing platform
INNTime ALL · All technologies
IT experts, available whenever the operation needs them.
INNTime is INNSYSTE's prepaid flexible IT hour plan service.
Direct-hire professionals for design, implementation, and support of any technology in your organization.
Where it starts
What it costs when the right hands are missing.
The need for an IT expert rarely fits a dated project, and rarely justifies a permanent hire.
Time
Hiring takes months, the need is now
Posting the role, screening, interviewing, and onboarding the person eats up weeks when the project or the incident cannot wait.
Capacity
Too much or too little, never just right
A fixed contract leaves you paying for hours you do not use, or short on hands when demand peaks.
Focus
The operation eats up the internal team
Time that should go to deciding and moving forward goes instead to tasks anyone with the right profile could cover.
70%+
of the IT budget goes to keeping what already exists running Gartner
Context
Every new freelancer or vendor starts from zero
Without a stable team that knows your environment, every one-off hire starts without context and leaves with what it learned.
How it works
Specialized talent by the hour, not by the endless project.
No long hiring processes, no rigid contracts.
Just experts available when you need them.
01
Choose your package
Select the volume of hours that fits your organization: Starter, Business, or Enterprise, with different SLA and coverage levels.
02
Activate your plan
A dedicated service coordinator activates your flexible hour plan and connects you with the technical team from day one.
03
Draw on it as needed
Professionals handle your requests within the committed timeframes. Every hour consumed is documented and reported.
INNTime packages
The right level for every organization.
Three packages based on your company's size, technology maturity, and compliance requirements.
Most popular
Business
50
hours / month · remote and on-site
- 8 h on-site included per month
- Response to critical issues: 2 business hours
- Hours: Mon to Sat, 7 am to 8 pm
- Assigned account engineer
- Real-time hours dashboard
- Monthly service review
- Up to 20 h rollover (2 months)
Enterprise
100+
hours / month · 24/7 on critical issues
- Unlimited on-site
- Response to critical issues: 1 h, 24/7/365
- Senior account manager
- Real-time portal and weekly report
- Custom SLA per contract
- Full support during compliance audits
- Annual hour bank available
| Starter | Business | Enterprise | |
|---|---|---|---|
| Base hours / month | 20 | 50 | 100+ |
| Modality | Remote | Remote + 8 h on-site | Unlimited on-site |
| Response to critical issues | 4 business hours | 2 business hours | 1 h, 24/7/365 |
| Hours | Mon to Fri, 8 to 18 | Mon to Sat, 7 to 20 | 24/7 on critical issues |
| Account role | Not assigned | Assigned engineer | Senior account manager |
| Rollover | Up to 10 h | Up to 20 h (2 months) | Annual hour bank |
| Reporting | Monthly usage | Real-time dashboard | Portal + weekly report |
FAQ
How an hour bank works.
What counts as "one hour"?
The actual time an engineer spends working on your request: diagnosis, execution, and closeout, measured and reported. Waiting on third parties and travel within the city do not consume hours.
Do unused hours get lost?
They roll over according to the package: up to 10 hours in Starter, up to 20 hours over two months in Business, and an annual hour bank in Enterprise. The rest of the bank renews every month.
What happens if the bank runs out mid-incident?
The service does not stop. We flag it before you hit the limit and agree on extending the package or authorizing additional hours, without interrupting critical support.
Does on-site work consume bank hours?
Yes, at the same rate as remote work. Business includes 8 on-site hours per month; Starter is remote only and Enterprise has no cap. Travel outside the city is agreed separately.
Can I switch packages?
Yes, with one month's notice. Accumulated rollover carries over when moving to a larger package.
Who does the work?
Engineers directly employed by INNSYSTE, not freelancers or rotating third parties. The same team knows your environment month after month, so knowledge does not leave with each new hire.
Service categories
The full IT lifecycle in a single plan.
INNTime covers the three critical phases of your technology operation, without hiring multiple vendors.
Planning and architecture
01 · Design- IT architecture consulting
- Infrastructure design
- Security solution design
- Technology evaluation and selection
- IT continuity plan design
Expert technical execution
02 · Implementation- Infrastructure implementation
- Cloud migration (AWS, Azure, GCP)
- Security solution implementation
- Network and SD-WAN configuration
- System hardening (CIS Benchmarks)
Stable, proactive operation
03 · Support- Reactive technical support (Severity 1 to 4)
- Proactive monitoring and maintenance
- System and cloud administration
- Security incident response
- Support during compliance audits
Technology coverage
One contract. The whole stack covered.
INNTime removes the need to manage multiple specialized vendors.
Your company's entire stack in a single flexible hour plan.
- Operating systemsWindows Server · Linux (RHEL, Ubuntu) · macOS Server
- Networking and connectivityLAN and WAN · SD-WAN · VPN · Cisco · Fortinet · Palo Alto
- AWS, Azure, and GCP cloudCompute · Storage · Security · Kubernetes · FinOps
- CybersecurityEDR and XDR · SIEM · MFA · IAM · Pentesting · Vulnerabilities
- VirtualizationVMware vSphere · Hyper-V · Proxmox · Docker · Kubernetes
- DatabasesSQL Server · MySQL · PostgreSQL · Oracle · MongoDB
- Enterprise softwareMicrosoft 365 · Google Workspace · ERP · CRM · SAP
- Hardware and data centerServers · PCs · Devices · UPS · Physical infrastructure
- Unified communicationsVoIP · Teams · Webex · PBX · Video conferencing
Variants by technology
The same model, specialized by technology.
When the need is concentrated on one technology, INNTime focuses on it with a dedicated team.
INNTime ALL covers the whole stack; the variants go deeper.
INNTime Microsoft
AvailableFull operation and support for Microsoft environments: proactive, reactive, security, training, and adoption. Annual contract or flexible hour plan.
See INNTime MicrosoftHybrid Cloud, SecOps, and Networking
Coming soonVariants focused by technology: hybrid cloud and cost governance, detection and response, corporate networking and SD-WAN. Write to us if you need one now.
Why INNTime?
You are not hiring hours. You are hiring certainty.
What stands behind every hour: professionals directly employed by INNSYSTE, with quality control, confidentiality, and compliance built in from day one.
Direct employees
Confidentiality guaranteed by an employment contract, not an informal deal with a freelancer.
Measurable SLAs
Response times by severity, 95% or higher compliance, and periodic reports.
Compliance built in
Designed under ISO 27001, ISO 20000-1, CIS v8.1, and NIST CSF from the service's design stage.
One contract, the whole stack
Design, implementation, and support for systems, networks, cloud, and security, without multiple vendors.
Reference frameworks
The standard the most regulated sectors demand.
INNTime is designed to meet the IT service management and information security requirements demanded by banking, healthcare, and high-compliance companies in Colombia.
ITIL 4ISO/IEC 20000-1ISO/IEC 27001:2022
NIST CSF 2.0CIS Controls v8.1SOC 2
Service-level commitments
SLAs that are measured, reported, and met.
1 h
Response to Enterprise critical incidents, 24/7
≥95%
Compliance with committed response times
99.5%
Availability of the INNTime service desk
≥4.2
Average CSAT rating per closed ticket, out of 5
Let's talk
Ready to have IT experts on demand?
Tell us the size of your operation and the kind of needs you have.
In under 24 hours we propose the ideal package, with its hour structure and service conditions.
Book 30 minutes with our team
You'll walk away with:
- An initial diagnosis of your operation
- Clear priorities and next steps
- A straight read, free and with no commitment
Prefer to write? Tell us your challenge