An operating model for everything Microsoft in your company.
INNTime Microsoft (MSOpS) brings together proactive, reactive, and planning management services to support the Microsoft products and online services your organization already runs.
It speeds up the move to the cloud, brings order to the operation, and improves productivity at any stage of the IT lifecycle.
Infrastructure and operations maintenance before the incident shows up
Guided planning and implementation, not just point-in-time delivery
24-hour priority resolution to minimize downtime
Security, identity, and compliance built into the Microsoft environment
Training and adoption so the internal team gains autonomy
The services
Five fronts, one operation.
Each front covers the full cycle of your Microsoft environment.
They activate based on what your operation needs, without adding vendors.
Proactive services
Anticipate · Sustain
Observability of the Microsoft environment
Managed services on Microsoft platforms and cloud
Planning for migrations, installations, and fixes
Version upgrades for platforms, applications, and operating systems
Licensing diagnostics and optimization
Microsoft technology advisory
Reactive services
Resolve · Contain
Phone advisory support for IT professionals
Technical support for troubleshooting
Reactive support management and escalation
Guidance on product, service, and security updates
On-site support when the incident calls for it
Problem and root-cause analysis
Microsoft security
Protect · Withstand
Cybersecurity diagnostics and audit of the Microsoft environment
Vulnerability remediation
Patch management and security updates
Secure operating model and identity for Microsoft environments
Information protection and mobility security
Cyber resilience and security support
Training
Build capability
Technical and operational training for employees
In-person, online, or on-demand format
Focused on the skills the operation needs to strengthen
Adoption
Guide the change
Adoption strategy centered on the human side of change
Oversight and optimization of changes tied to Microsoft technology adoption
Experience and best practices across the full Microsoft product line
How it's engaged
Two engagement models. Whichever fits your need.
Annual contract
Continuous coverage of the Microsoft environment with a defined scope, service levels, and a work plan agreed for the year.
Flexible-hours plan
The INNTime model: prepaid hours you draw down by priority, ideal for project peaks, migrations, or one-off needs.
Requirement
INNTime Microsoft operates on Microsoft products with active manufacturer warranty coverage. In the kickoff meeting we validate the inventory and its coverage status.
A practice across the whole company
SDM: service delivery management, across every INNSYSTE operation.
Service Delivery Management is not a separate product.
It is the practice INNSYSTE uses to plan, coordinate, and measure every service it delivers, INNTime Microsoft included.
A delivery lead who keeps the roadmap in order, sustains service levels, and is accountable for the whole.
